Refund Policy

​Effective Date: 1 December 2024

 

At Signvillenz Limited, we take pride in delivering high-quality signwriting, design, and installation services. Please read our refund policy carefully before engaging our services.

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1. General Policy

Refunds are only considered under specific circumstances. By approving a design or proceeding with installation, you acknowledge and accept the terms outlined below.

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2. Refund Eligibility

• Refunds will only be issued where we are found to be negligent in delivering the agreed service.

• We are not responsible for issues caused by:

  • Environmental factors (e.g., weather, wear and tear)

  • Third-party interference or damage

  • Client dissatisfaction after design approval

• Refunds will not be granted for changes of mind once a design has been approved and/or production has begun.

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3. Refund Amount

• If a refund is approved, the maximum refund amount is 50% of the total project cost.

• A higher refund may only be issued if required by applicable law.

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4. Request Process

To request a refund, please contact us in writing within 7 days of service completion, including:

• A detailed explanation of the issue

• Supporting evidence (e.g., photos, documentation)

We will assess each request on a case-by-case basis and respond within 10 business days.

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5. Contact Us

For refund inquiries, please contact:
Email: jane@signvillenz.co.nz (General Manager) or info@signvillenz.co.nz
Phone: 021960365